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About Us

New Genesis Center for Medical Weight Loss and Cosmetic Medicine is the only medical practice in upstate New York where the medical staff specializes in nonsurgical health and wellness options to help you look and feel your best. Our expert medical staff offers a full complement of non-surgical cosmetic options to help you turnback the hands of time and slow the aging process.

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Office Hours

Monday – 9:00 am – 6:30 pm

Tuesday – 9:00 am – 4:30 pm

Wednesday – 9:00 am – 4:30 pm

Thursday – 9:00 am – 4:30 pm

Friday – 9:00 am – 2:30 pm

Appointments

Services are available by appointment only. A credit card “hold” is required to secure a time on our schedule for treatment. Please arrive 10-15 minutes early to allow time for completing consent forms and to prepare for your treatment. Many treatments are timed treatments. If you are late, you will forfeit that time in the treatment you receive. If you are running late, please let us know as soon as possible, and we will try to accommodate you without disrupting other clients’ appointments. (In some cases, we may need to reschedule your appointment.)

We have a variety of appointment times available and tend to book several weeks in advance. We will make every effort to accommodate your schedule. However, all appointments are on a first-come, first-served basis.

Cancellation Policy/No Show Policy

We always strive to provide excellent service,as well as the most competitive rates in Rochester. While we understand that circumstances arise, such as late meetings at work, traffic, illness, and family emergencies, please be aware that New Genesis has a 24-hour business hour cancellation policy. Should you need to cancel or reschedule an appointment, please give 24-hour notice so we can make the time available to other clients. Failure to give 24 business hours’ notice or failure to attend a scheduled appointment will result in a 50% charge of the scheduled service or forfeiture of prepaid booked services. First-time appointments that break the 24-hour cancellation policy or are “no shows” will incur a $100 consultation fee that will be charged to your credit card.

Return/Refund Policy

There are absolutely no refunds for products, services, service packages, and pre-paid treatments once purchased. If you do not agree to these terms, do not purchase packages at discounted prices. There are no exceptions. If for some reason you are not able to use an un-rendered, pre-paid service, you will receive a spa gift card in the value of the unused services. Used services will be withheld at the regular price, not the package price. The spa gift card may be sold or transferred to another party by you. Unopened cosmetic products may be exchanged for alternative products within 7 days of purchase. Products from the medical weight loss program may not be returned or exchanged once purchased.

If you are a patient in the Rochester area interested in med spa services, filler/injectables, or medical weight loss services, schedule your complimentary consultation with one of our expert staff to discuss your best options to meet your goals.

If you are a patient in the Rochester or surrounding areas of New York and would like more information about New Genesis or to schedule an appointment, call today at (585) 381-9966.